Vetter Hospitality Featured in National Magazine

Providing world-class hospitality is an important part of our mission, vision and values at Vetter Senior Living. We were thrilled to see that commitment featured in an interview with our own Shari Owen as part of the December cover article of Provider Magazine.

From the article…

At Vetter Senior Living, which operates facilities throughout Nebraska, Kansas, Iowa, Missouri, and Wyoming, all team members must sign the Vetter Way Hospitality Pledge. The pledge includes commitments to empathy, common courtesies, timeliness, eye contact, and always offering a can-do attitude.

Shari Owen, talent development coordinator at Vetter, says this pledge is infused throughout the company’s mission, vision, and values. “We live it every day,” she says. “It’s in our general orientation. Our team members go through a three-day orientation prior to even stepping foot on the floor. We want to make sure the expectations are laid out very clearly. Because we know we retain our talent when expectations are laid out from the get-go. The first presentation they hear is our Vetter Way Pledge.”

Here’s a link to the full article.